Category Archives: Designing for Experience
Vision Videos: Theories of a Believable Future
We can’t see the future, yet we’re forced keep up with change at an ever-increasing rate. To guide their decisions, businesses develop visions about the world as it will be, or a theories of a believable future. As Clayton Christensen
Vision Videos: Theories of a Believable Future
We can’t see the future, yet we’re forced keep up with change at an ever-increasing rate. To guide their decisions, businesses develop visions about the world as it will be, or a theories of a believable future. As Clayton Christensen
User Experience Shape – Designing For Engagement
In the first chapter my book Designing Web Navigation, I pose the question, Why do we even need web navigation at all? Well, for one, navigation provides access to the content of a site. But more important, it’s the way that
User Experience Shape – Designing For Engagement
In the first chapter my book Designing Web Navigation, I pose the question, Why do we even need web navigation at all? Well, for one, navigation provides access to the content of a site. But more important, it’s the way that
The First Responsive Design Website: Audi (circa 2002)
“Developing fixed-size Web pages is a fundamentally flawed practice. Not only does it result in Web pages that remain at a constant size regardless of the user’s browser size, but it fails to take advantage of the medium’s flexibility. …
The First Responsive Design Website: Audi (circa 2002)
“Developing fixed-size Web pages is a fundamentally flawed practice. Not only does it result in Web pages that remain at a constant size regardless of the user’s browser size, but it fails to take advantage of the medium’s flexibility. …
Top 5 Posts in 2011 on Experiencing Information
Here is a list of my top posts in 2011, in order of the number of views each became. #1. …On Communicating Strategy for Design 19 June 2011 I’m really happy this came at the top of the list because it
Top 5 Posts in 2011 on Experiencing Information
Here is a list of my top posts in 2011, in order of the number of views each became. #1. …On Communicating Strategy for Design 19 June 2011 I’m really happy this came at the top of the list because it
The Myth of Fixed-Width Layouts–Revisited
“Developing fixed-size Web pages is a fundamentally flawed practice. Not only does it result in Web pages that remain at a constant size regardless of the user’s browser size, but it fails to take advantage of the medium’s flexibility.” The
The Myth of Fixed-Width Layouts–Revisited
“Developing fixed-size Web pages is a fundamentally flawed practice. Not only does it result in Web pages that remain at a constant size regardless of the user’s browser size, but it fails to take advantage of the medium’s flexibility.” The
Business Model Canvas: A Type Of Alignment Diagram
In my presentation at Euro IA 2010 in Paris, I proposed the term “alignment diagrams” to refer to the class of documents currently found in design practice that do a similar thing: they visually align multiple facets of customer behavior
Business Model Canvas: A Type Of Alignment Diagram
In my presentation at Euro IA 2010 in Paris, I proposed the term “alignment diagrams” to refer to the class of documents currently found in design practice that do a similar thing: they visually align multiple facets of customer behavior
…On Communicating Strategy for Design
Before getting into how to communicate design strategy, let’s briefly look at what “strategy” is. A good place to start is Michael Porter’s landmark article “What Is Strategy.” He writes: Competitive strategy is about being different. It means deliberately choosing
…On Communicating Strategy for Design
Before getting into how to communicate design strategy, let’s briefly look at what “strategy” is. A good place to start is Michael Porter’s landmark article “What Is Strategy.” He writes: Competitive strategy is about being different. It means deliberately choosing
Touchpoints Bring CX To Life – Adam Richardson on HBR
It’s great to see serious business forums, such as the Harvard Business Review blog, picking up on topics like customer experience. I’m following Adam Richardson’s series on customer journey mapping (CJM) with enthusiasm. I recently pointed to one of his artciles that introduced
Touchpoints Bring CX To Life – Adam Richardson on HBR
It’s great to see serious business forums, such as the Harvard Business Review blog, picking up on topics like customer experience. I’m following Adam Richardson’s series on customer journey mapping (CJM) with enthusiasm. I recently pointed to one of his artciles that introduced
Emotions and Design – Mood Maps
via Steve Baty, I came across a post by Will Evans called Design Ethnography & Mood Maps. He touches on two of my favorite topics at the moment: ethnography and emotions in design. In particular, Will introduces the concepts of
Emotions and Design – Mood Maps
via Steve Baty, I came across a post by Will Evans called Design Ethnography & Mood Maps. He touches on two of my favorite topics at the moment: ethnography and emotions in design. In particular, Will introduces the concepts of
Usability of Paper
I’m not necessarily a proponent of persisting paper-based resources per se, at least not from a sentimental or habitual perspective. Instead, I see a real experiential value to paper–one that’s hard to replicate with a computer. People like to read
Usability of Paper
I’m not necessarily a proponent of persisting paper-based resources per se, at least not from a sentimental or habitual perspective. Instead, I see a real experiential value to paper–one that’s hard to replicate with a computer. People like to read
Misconceptions in UX – Whitney Hess Post
Whitney Hess has done her homework and talked to a sampling of thought leaders in UX about misconceptions in the field. See her post “10 Most Common Misconceptions About User Experience Design.” There’s not too much new here in terms
Misconceptions in UX – Whitney Hess Post
Whitney Hess has done her homework and talked to a sampling of thought leaders in UX about misconceptions in the field. See her post “10 Most Common Misconceptions About User Experience Design.” There’s not too much new here in terms
How Buildings Learn TV Series
Stewart Brand, author of How Buildings Learn, has made available a program he created for the BBC in 1997. There are six 30-minute videos in all posted on Google Video: Part I Part II Part III Part IV Part V
How Buildings Learn TV Series
Stewart Brand, author of How Buildings Learn, has made available a program he created for the BBC in 1997. There are six 30-minute videos in all posted on Google Video: Part I Part II Part III Part IV Part V
Book Review: Subject To Change
Subject To Change, by Peter Merholz, Brandon Schauer, David Verba, and Todd Wilkens (Adaptive Paths), O’Reilly, 2008 In 1999, Rick Levine, Christopher Locke, Doc Searls, and David Weinberger formulated their 95 theses into what became the Cluetrain Manifesto, which
Book Review: Subject To Change
Subject To Change, by Peter Merholz, Brandon Schauer, David Verba, and Todd Wilkens (Adaptive Paths), O’Reilly, 2008 In 1999, Rick Levine, Christopher Locke, Doc Searls, and David Weinberger formulated their 95 theses into what became the Cluetrain Manifesto, which
London Business School Study on Innovation in Experiential Services
Chris Voss and Leonieke Zomerdijk of the London Business School released a long-ish paper back in June 2007 about the role of customer experience in designing innovative services. See the full report online: Innovation in Experiential Services: An Empirical View
London Business School Study on Innovation in Experiential Services
Chris Voss and Leonieke Zomerdijk of the London Business School released a long-ish paper back in June 2007 about the role of customer experience in designing innovative services. See the full report online: Innovation in Experiential Services: An Empirical View
Euro IA 2007 – Are Halland: Cores and Paths
Euro IA 2007 was really great this year. Fantastic presenters and talks. Euro IA is maturing into a real quality event in all respects. My favorite presentation was Are Halland‘s Cores and Paths talk, which he also gave in Las
Euro IA 2007 – Are Halland: Cores and Paths
Euro IA 2007 was really great this year. Fantastic presenters and talks. Euro IA is maturing into a real quality event in all respects. My favorite presentation was Are Halland‘s Cores and Paths talk, which he also gave in Las
EXPERIENCING INFORMATION 