Short Bio

Jim Kalbach is a noted author, speaker, and instructor in design, customer experience, and strategy. He is currently Head of Customer Experience at MURAL, the leading online whiteboard. Jim has worked with large companies, such as eBay, Audi, SONY, Elsevier Science, Lexis Nexis, and Citrix.

Jim is the author three books: Designing Web Navigation (O’Reilly, 2007), Mapping Experiences (O’Reilly, 2016), and most recently The Jobs To Be Done Playbook (Rosenfeld, 2020). He blogs at experiencinginformation.com and tweets under @jimkalbach.

More Detail

I am currently the Head of Customer Experience at MURAL. Previously, I worked in various design-related consulting roles for large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix.

Before moving back to the US in 2013 after living for fifteen years in Germany, I was the co-founder of the European Information Architecture conferences. I also founded the IA Konferenz, a leading UX design event in Germany.

For many years, I was an editor with Boxes and Arrows, a leading online journal for user experience information. I also served on the advisory board of the Information Architecture Institute in 2007 and 2005.

Music is a main creative outlet outside of work. I played bass in a local jazz combo in Hamburg Germany, where I used to live with my wife, Nathalie, and our cat, Niles. See the website for The Lampshades. Now I am involved in the local jazz scene in NJ and NY, primarily with the jam session at the Brightside Tavern in Jersey City.

In 2007, I published my first full-length book, Designing Web Navigation (O’Reilly, 2007). My second book, Mapping Experiences (O’Reilly, 2016) was a #1 bestseller on Amazon in the Business Development section.

Follow me on Twitter: @jimkalbach