Category Archives: Innovation

Ideas Are Overrated

Generating ideas is fun – addictive even. I should know. As a design lead, I’ve facilitated many ideation sessions in my career. You’ve probably experienced this, too: a team gets together for a few hours or days to brainstorm ideas.

Ideas Are Overrated

Generating ideas is fun – addictive even. I should know. As a design lead, I’ve facilitated many ideation sessions in my career. You’ve probably experienced this, too: a team gets together for a few hours or days to brainstorm ideas.

Who Do You Want Your Customers To Become?

In the Connected Age users have real power. They cannot be viewed as a gregarious heard of consumers waiting to be milked for what they have. Instead, value must be co-created and shared. Remember: customers are a company’s most valuable asset. The practice of

Who Do You Want Your Customers To Become?

In the Connected Age users have real power. They cannot be viewed as a gregarious heard of consumers waiting to be milked for what they have. Instead, value must be co-created and shared. Remember: customers are a company’s most valuable asset. The practice of

Top 5 Posts in 2012 on Experiencing Information

2012 was a relatively slow year for me in terms of quantity of new blog posts. But I was able to capture and share some of my best thoughts this year. Here are quotes that summarize each of the top

Top 5 Posts in 2012 on Experiencing Information

2012 was a relatively slow year for me in terms of quantity of new blog posts. But I was able to capture and share some of my best thoughts this year. Here are quotes that summarize each of the top

5 Levers of Behavior Change

In my talk at UX Brighton 2012, I highlighted Everett Roger’s 5 perceived attributes of innovation. These, I explained, can be seen as heuristics in the innovation adoption process. See my presentation on SlideShare in case you missed it. To

5 Levers of Behavior Change

In my talk at UX Brighton 2012, I highlighted Everett Roger’s 5 perceived attributes of innovation. These, I explained, can be seen as heuristics in the innovation adoption process. See my presentation on SlideShare in case you missed it. To

Human Factors in Innovation: Designing for Adoption

UX Brighton 2012 was a fantastically brilliant event. I was truly honored to share the stage with a first-class line-up of speakers: Alex Wright, Mark Backler, Guy Smith-Ferrier, Ben Bashford, Sriram Subramanian, Mike Kuniavsky and Karl Fast. Wow. The theme

Human Factors in Innovation: Designing for Adoption

UX Brighton 2012 was a fantastically brilliant event. I was truly honored to share the stage with a first-class line-up of speakers: Alex Wright, Mark Backler, Guy Smith-Ferrier, Ben Bashford, Sriram Subramanian, Mike Kuniavsky and Karl Fast. Wow. The theme

Incremental Innovation Is Underrated

In a previous post, I show that not all innovation is the same. By putting innovation on a two-dimensional matrix, different types emerge — from incremental to game changers. This isn’t new per se, but it does help locate initiatives

Incremental Innovation Is Underrated

In a previous post, I show that not all innovation is the same. By putting innovation on a two-dimensional matrix, different types emerge — from incremental to game changers. This isn’t new per se, but it does help locate initiatives

Clarifying Innovation: Four Zones of Innovation

“Innovation” is a tricky word to define: it means different things to different people. A recent article in the Wall Street Journal entitled “You Call That Innovation?” provides a solid review of the use of the word “innovation” in business contexts.

Clarifying Innovation: Four Zones of Innovation

“Innovation” is a tricky word to define: it means different things to different people. A recent article in the Wall Street Journal entitled “You Call That Innovation?” provides a solid review of the use of the word “innovation” in business contexts.