Category Archives: Emotions

Bruce Tempkin on Customer Journey Maps

┬áThe title of this blog post from Bruce Tempkin pretty much says it all: It’s All About Your Customers’ Journey. He laments: Stanley Marcus, who was president and chairman of the board of Neiman Marcus, was once quoted as saying:

Bruce Tempkin on Customer Journey Maps

┬áThe title of this blog post from Bruce Tempkin pretty much says it all: It’s All About Your Customers’ Journey. He laments: Stanley Marcus, who was president and chairman of the board of Neiman Marcus, was once quoted as saying:

Subjective Factors in Information Seeking

This article in JASIST caught my eye: “The role of subjective factors in the information search process,” by Jacek Gwizdka (Rutgers), Irene Lopatovska (Pratt). Forthcoming. “Subjective factors” are any and all of the feelings and perceptions users have while seeking

Subjective Factors in Information Seeking

This article in JASIST caught my eye: “The role of subjective factors in the information search process,” by Jacek Gwizdka (Rutgers), Irene Lopatovska (Pratt). Forthcoming. “Subjective factors” are any and all of the feelings and perceptions users have while seeking

Emotions and Design – Mood Maps

via Steve Baty, I came across a post by Will Evans called Design Ethnography & Mood Maps. He touches on two of my favorite topics at the moment: ethnography and emotions in design. In particular, Will introduces the concepts of

Emotions and Design – Mood Maps

via Steve Baty, I came across a post by Will Evans called Design Ethnography & Mood Maps. He touches on two of my favorite topics at the moment: ethnography and emotions in design. In particular, Will introduces the concepts of