Balancing Value with Alignment Diagrams
I’m proud to be publishing a short article on alignment diagrams in Touchpoint: The Journal of Service Design (vol 4, no. 3, pp. 70-73) called “Balancing Value with Alignment Diagrams.” Touchpoint isn’t available online, but you can download the PDF
Balancing Value with Alignment Diagrams
I’m proud to be publishing a short article on alignment diagrams in Touchpoint: The Journal of Service Design (vol 4, no. 3, pp. 70-73) called “Balancing Value with Alignment Diagrams.” Touchpoint isn’t available online, but you can download the PDF
Who Do You Want Your Customers To Become?
In the Connected Age users have real power. They cannot be viewed as a gregarious heard of consumers waiting to be milked for what they have. Instead, value must be co-created and shared. Remember: customers are a company’s most valuable asset. The practice of
Who Do You Want Your Customers To Become?
In the Connected Age users have real power. They cannot be viewed as a gregarious heard of consumers waiting to be milked for what they have. Instead, value must be co-created and shared. Remember: customers are a company’s most valuable asset. The practice of
Top 5 Posts in 2012 on Experiencing Information
2012 was a relatively slow year for me in terms of quantity of new blog posts. But I was able to capture and share some of my best thoughts this year. Here are quotes that summarize each of the top
Top 5 Posts in 2012 on Experiencing Information
2012 was a relatively slow year for me in terms of quantity of new blog posts. But I was able to capture and share some of my best thoughts this year. Here are quotes that summarize each of the top
Master Mobile Navigation – Position Is Everything
I was very fortunate to have standards expert Aaron Gustafson as a techical reviewer of my book, Designing Web Navigation. He recently ran a piece in .NET magazine called “Master Mobile Navigation,” and he asked me to contribute a sidebar
Master Mobile Navigation – Position Is Everything
I was very fortunate to have standards expert Aaron Gustafson as a techical reviewer of my book, Designing Web Navigation. He recently ran a piece in .NET magazine called “Master Mobile Navigation,” and he asked me to contribute a sidebar
Example Project Canvas
I previously introduced the Project Canvas, a tool to help define design projects. It was also presented as a poster session at the Euro IA 2012 conference in Rome. In preparation for that event, I created a filled-out version of
Example Project Canvas
I previously introduced the Project Canvas, a tool to help define design projects. It was also presented as a poster session at the Euro IA 2012 conference in Rome. In preparation for that event, I created a filled-out version of
5 Levers of Behavior Change
In my talk at UX Brighton 2012, I highlighted Everett Roger’s 5 perceived attributes of innovation. These, I explained, can be seen as heuristics in the innovation adoption process. See my presentation on SlideShare in case you missed it. To
5 Levers of Behavior Change
In my talk at UX Brighton 2012, I highlighted Everett Roger’s 5 perceived attributes of innovation. These, I explained, can be seen as heuristics in the innovation adoption process. See my presentation on SlideShare in case you missed it. To
Human Factors in Innovation: Designing for Adoption
UX Brighton 2012 was a fantastically brilliant event. I was truly honored to share the stage with a first-class line-up of speakers: Alex Wright, Mark Backler, Guy Smith-Ferrier, Ben Bashford, Sriram Subramanian, Mike Kuniavsky and Karl Fast. Wow. The theme
Human Factors in Innovation: Designing for Adoption
UX Brighton 2012 was a fantastically brilliant event. I was truly honored to share the stage with a first-class line-up of speakers: Alex Wright, Mark Backler, Guy Smith-Ferrier, Ben Bashford, Sriram Subramanian, Mike Kuniavsky and Karl Fast. Wow. The theme
The Project Canvas
Defining a project in its earliest stages is like hitting a golf ball: if the face of your club is slightly tilted , you’ll end up slicing the ball as it travels down the green. Likewise, small miscalculations at the
The Project Canvas
Defining a project in its earliest stages is like hitting a golf ball: if the face of your club is slightly tilted , you’ll end up slicing the ball as it travels down the green. Likewise, small miscalculations at the
Incremental Innovation Is Underrated
In a previous post, I show that not all innovation is the same. By putting innovation on a two-dimensional matrix, different types emerge — from incremental to game changers. This isn’t new per se, but it does help locate initiatives
Incremental Innovation Is Underrated
In a previous post, I show that not all innovation is the same. By putting innovation on a two-dimensional matrix, different types emerge — from incremental to game changers. This isn’t new per se, but it does help locate initiatives
The First Responsive Design Website: Audi (circa 2002)
“Developing fixed-size Web pages is a fundamentally flawed practice. Not only does it result in Web pages that remain at a constant size regardless of the user’s browser size, but it fails to take advantage of the medium’s flexibility. …
The First Responsive Design Website: Audi (circa 2002)
“Developing fixed-size Web pages is a fundamentally flawed practice. Not only does it result in Web pages that remain at a constant size regardless of the user’s browser size, but it fails to take advantage of the medium’s flexibility. …
Clarifying Innovation: Four Zones of Innovation
“Innovation” is a tricky word to define: it means different things to different people. A recent article in the Wall Street Journal entitled “You Call That Innovation?” provides a solid review of the use of the word “innovation” in business contexts.
Clarifying Innovation: Four Zones of Innovation
“Innovation” is a tricky word to define: it means different things to different people. A recent article in the Wall Street Journal entitled “You Call That Innovation?” provides a solid review of the use of the word “innovation” in business contexts.
Cross Channel Design With Alignment Diagrams
Alignment diagrams are a class of documents that reveal the touchpoints between a customer and a business. Examples of alignment diagrams include customer journey maps, experience maps and service blueprints, among others. As I’ve written about previously, locating value is
Cross Channel Design With Alignment Diagrams
Alignment diagrams are a class of documents that reveal the touchpoints between a customer and a business. Examples of alignment diagrams include customer journey maps, experience maps and service blueprints, among others. As I’ve written about previously, locating value is
My Interview on IATV Radio
I was honored to be interviewed by Jan Jursa for IATV Radio in his last episode. Check out the interview here: IATV Radio: Show 011 – Four Shots I’d like to follow up here with a few of the topics
My Interview on IATV Radio
I was honored to be interviewed by Jan Jursa for IATV Radio in his last episode. Check out the interview here: IATV Radio: Show 011 – Four Shots I’d like to follow up here with a few of the topics
Book Review: The Information Diet
Review of: The Information Diet, by Clay A. Johnson (O’Reilly, 2012). Buy The Information Diet on Amazon. See the website for the book. Follow Clay Johnson on Twitter: @cjoh Information Metaphors Metaphors are than just rhetorical flourishes that make poetry
Book Review: The Information Diet
Review of: The Information Diet, by Clay A. Johnson (O’Reilly, 2012). Buy The Information Diet on Amazon. See the website for the book. Follow Clay Johnson on Twitter: @cjoh Information Metaphors Metaphors are than just rhetorical flourishes that make poetry
Principles of Alignment Diagrams
I frequently get asked about a specific technique for creating alignment diagrams. It’s important to keep in mind that alignment diagrams aren’t a single document type, rather a class of maps that seek to visually represent and coordinate various aspects of
Principles of Alignment Diagrams
I frequently get asked about a specific technique for creating alignment diagrams. It’s important to keep in mind that alignment diagrams aren’t a single document type, rather a class of maps that seek to visually represent and coordinate various aspects of
EXPERIENCING INFORMATION 