Mapping Experiences: Five Key Questions to Get Started

Kicking off a mapping project and don’t know where to begin? You’re not alone. I’m often asked how to get started. Here’s the problem: “experience” defies precise definition. It’s a broad and fuzzy concept. You need to first untangle it

Mapping Experiences: Five Key Questions to Get Started

Kicking off a mapping project and don’t know where to begin? You’re not alone. I’m often asked how to get started. Here’s the problem: “experience” defies precise definition. It’s a broad and fuzzy concept. You need to first untangle it

Mapping Experiences – Book FAQ

Finally! After a long wait and many delays I’m happy to announce my second book has been published: Mapping Experiences. Here are some common questions I get about the book: 1. Why did you choose a bear for the cover? As far

Mapping Experiences – Book FAQ

Finally! After a long wait and many delays I’m happy to announce my second book has been published: Mapping Experiences. Here are some common questions I get about the book: 1. Why did you choose a bear for the cover? As far

Sorting Things Out: Customer Journey Maps, Experience Maps and Service Blueprints

Mapping experiences is becoming increasingly popular. But it’s a jungle out there when it comes to terminology. This post clarifies the differences between key diagram types.

Sorting Things Out: Customer Journey Maps, Experience Maps and Service Blueprints

Mapping experiences is becoming increasingly popular. But it’s a jungle out there when it comes to terminology. This post clarifies the differences between key diagram types.

Rapid Techniques for Mapping Experiences

Mapping experiences does not have to take a lot of time. In fact, you can complete the steps in a matter of days. Read this post to find out how.

Rapid Techniques for Mapping Experiences

Mapping experiences does not have to take a lot of time. In fact, you can complete the steps in a matter of days. Read this post to find out how.

Strategy Blueprint

Strategy is hard to define precisely. It gets conflated with analysis and with planning. Neither of these are strategy. At is core, strategy is about how you’ll overcome the challenges you face to reach a desired position. The Strategy Blueprint is a simple tool that let’s you and your team discover and design a strategy.

Strategy Blueprint

Strategy is hard to define precisely. It gets conflated with analysis and with planning. Neither of these are strategy. At is core, strategy is about how you’ll overcome the challenges you face to reach a desired position. The Strategy Blueprint is a simple tool that let’s you and your team discover and design a strategy.

Jazz as a Model for Teamwork

Great team collaboration is the secret sauce of successful companies. At its core, collaboration comes from the culture of your company and the dynamics of your team. This entertaining session demonstrates how the dynamics of jazz improvisation serve as a model for better teamwork.

Jazz as a Model for Teamwork

Great team collaboration is the secret sauce of successful companies. At its core, collaboration comes from the culture of your company and the dynamics of your team. This entertaining session demonstrates how the dynamics of jazz improvisation serve as a model for better teamwork.

Resources for Mapping the Experience with Alignment Diagrams

The activity of mapping experiences takes many forms and has many facets and approaches. This post summarizes some of the top resources on a variety of related techniques, all of which I put under the umbrella term “alignment diagrams.” These resources are used in my workshops on the topic as well as found in my book, Mapping Experiences.

Resources for Mapping the Experience with Alignment Diagrams

The activity of mapping experiences takes many forms and has many facets and approaches. This post summarizes some of the top resources on a variety of related techniques, all of which I put under the umbrella term “alignment diagrams.” These resources are used in my workshops on the topic as well as found in my book, Mapping Experiences.