Experience design is not a diet pill, it’s a lifestyle change

“You’ve got to start with the experience and work back towards the technology.” That’s what Steve Jobs said in a company meeting upon his return to Apple in 1997, marking a shift in business thinking. We’ve been seeing a renaissance

Business Model Design: Disruption Case Study

I’ve been working with Alexanders Osterwalder’s approach to business model generation via the business model canvas (BMC) for a few years now. The canvas is straight forward to use, which is the beauty of it: you “get it” right away. But

Faceted Navigation: Showing More Values

My workshop on faceted Navigation Design in Cologne at the IA Konferenz 2010 was a success, from my perspective. It really got me thinking about the details of design solutions and ways to structure discussion around very specific aspects of

Tufte on the iPhone

Here’s an interesting video of Edward Tufte reviewing the iPhone. (Warning: it’s a huge file and takes forever to load fully). He seems to like the iPhone overall, but does have a few valid critique points. “To clarify, add detail”