Second Edition of Mapping Experiences available Dec 2020

Four years after releasing Mapping Experiences, I took all the great feedback and questions I got from readers and updated the book. The 2nd Edition of Mapping Experiences is available in December 2020. Updates include:

  • 40+ new diagrams and images
  • 8 new case studies
  • 1 additional chapter
  • Plus significant updates throughout on ecosystem mapping, multichannel design, design for social good, and more.

Thank to you to all contributors, readers, and workshop participants who made this book a success!

About Jim Kalbach

Head of Customer Experience at MURAL

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